Participants will be provided with the necessary skills to deal with conflict more
effectively & constructively in either the workplace or similar settings.

By the end of the workshop your staff will be able to:-

• Identify passive, aggressive and assertive behaviour
• Handle difficult situations involving people
• Outline the roles which individuals may take in conflict situations
• Define a win/win approach to dealing with conflict
• Be able to use active listening techniques

Upon successful completion participants will be issued with a ‘Certificate of Participation’.

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